Shipping policy

B.E.E. delivers heating products throughout the UK.

Delivery charges

Free standard UK delivery is available on orders over £250, subject to any exclusions shown on the relevant product page or at checkout.

For orders under £250, the delivery charge is calculated automatically at checkout based on the products in your order. This allows us to account for differences in parcel size, weight and delivery requirements.

The full delivery charge will always be shown at checkout before you complete your purchase.

Delivery times

Delivery times vary depending on the products ordered, stock availability and the delivery service required.

Where an estimated delivery time is shown on a product page, quotation or order confirmation, this should be treated as an estimate unless we have specifically agreed a guaranteed delivery date with you.

If an item is not immediately available or is being supplied directly from a manufacturer or distributor, we will advise you of the expected lead time where possible.

Large, heavy or specialist deliveries

Some larger or heavier products may require a specialist delivery service.

Please ensure that the delivery location has suitable access and, where required, appropriate facilities for offloading. If there are any particular delivery restrictions or access requirements, please contact us before placing your order.

Any additional delivery charges required for a particular order will be made clear before the order is completed.

Delivery address

Customers are responsible for providing a complete and accurate delivery address and contact details.

B.E.E. cannot accept responsibility for delays or additional charges caused by incorrect or incomplete delivery information supplied by the customer.

Damaged, missing or incorrect deliveries

Please check your delivery as soon as reasonably possible after receipt.

If your order arrives damaged, incomplete or contains an incorrect item, please contact us as soon as possible and provide your order details and, where relevant, photographs of the goods and packaging.

Where goods have been damaged in transit or supplied incorrectly, B.E.E. will arrange an appropriate resolution and cover reasonable return costs where a return is required.

Contact us

If you have any questions regarding delivery before placing your order, please contact us:

B.E.E. – Brimble Elton Enterprises Ltd
Unit 12 Doric Business Centre
Trowbridge
Wiltshire
BA14 8FW

Tel: 01985 850982
Email: info@beesmartheating.com