Refund policy

B.E.E. understands that there may be occasions when you need to return an item. The return terms that apply depend on whether you are purchasing as a consumer or on behalf of a business.

Consumer orders

If you are purchasing as a consumer, you may cancel an online order within 14 days of receiving the goods, unless an exemption applies. Once you have notified us that you wish to cancel, you have a further 14 days to return the goods.

Returned goods should be kept in good condition and, where possible, returned in their original packaging. We may make a reasonable deduction from the refund if the goods have been handled beyond what is necessary to establish their nature, characteristics and function.

Where you exercise your statutory right to cancel, we will refund the price paid for the goods together with the cost of our standard delivery service. You are responsible for the cost of returning unwanted goods unless the goods are faulty, damaged in transit or we supplied the incorrect item.

Refunds will be processed within 14 days of receiving the returned goods, or receiving evidence that the goods have been sent back, where applicable.

Certain goods may be exempt from cancellation rights, including goods made or ordered to your specification where the law permits.

Business and trade orders

For purchases made wholly or mainly for business purposes, returns of non-faulty goods are subject to prior approval by B.E.E.

Where we agree to accept a non-faulty business return, the goods must be unused, undamaged and suitable for resale. A restocking charge of up to 25% may apply.

Special-order, bespoke and items specifically identified as non-returnable cannot normally be returned unless they are faulty or have been supplied incorrectly.

Faulty, damaged or incorrect goods

If goods arrive faulty, damaged in transit or are not the items ordered, please contact us as soon as possible. We may ask for photographs or other information to help us assess the issue.

Depending on the circumstances, we may arrange a replacement, refund, repair or another suitable resolution. Where goods are faulty, damaged in transit or supplied incorrectly, B.E.E. will cover any reasonable return costs where a return is required.

Nothing in this policy affects your statutory rights.

How to arrange a return

Please contact us before returning any goods:

B.E.E. – Brimble Elton Enterprises Ltd
Unit 12 Doric Business Centre
Trowbridge
Wiltshire
BA14 8FW

Tel: 01985 850982
Email: info@beesmartheating.com

Please include your order number and details of the item you wish to return.